As part of a User Experience Project, UCL Library colleagues trialed the concept of “speaking walls” by placing three large boards in the Main and Science Libraries and Cruciform Hub. Users were asked to provide feedback about 24/7 opening in these locations, directly on the boards or using post-it notes. The IOE Library was asked to participate also, so we displayed posters by our Enquiry Desk and encouraged library users to contribute their feedback.
The project only ran for a couple of weeks but was a great success, with positive feedback on 24/7, extended opening but also a whole range of other pertinent issues.
In answer of the points raised –
- You would like longer opening hours including 24/7.
- We will supply your feedback to UCL Libraries and let you know of any changes.
- The Cruciform Hub, Main and Science libraries are open 24/7 during term time.
- The library staff are fantastic! Helpful, supportive and professional!
- We strive to deliver excellent customer service at all times.
- You can contact email@example.com with your comments.
- Staff can be noisy on the desks and in offices.
- We are looking at better zoning of areas regarding noise and patrolling of these areas.
- We have asked staff in offices to be more aware of noise levels.
- The IOE Library provides a calm and learning environment but things are changing.
- Please respect the silent spaces and contact staff if you have any concerns.
- There aren’t enough charging points in the library.
- 21 additional study spaces are being added to Level 3. Many desks will have their own power socket.
- The toilet facilities are inadequate and badly in need of refurbishment.
- We are aware of this issue and will continue to put pressure on Estates to resolve it.
- There aren’t enough Macs.
- We will raise this issue with IT colleagues. Additional machines are available 24/7 in PCLAB4.
- The assistive technology PCs are not always available.
- These PCs are designated for priority use by disabled students. Library staff will ask users to use alternative computers as required and we will produce better signage.
- Why can’t all UCL students use the computers at the IOE?
- Desktop@UCL will be rolled out later this summer, accessible to all UCL students.
- Photocopying facilities are poor.
- Print@UCL offering copy/print/scan options will be replacing our current copiers imminently.
- Please remove Internet Explorer as the default browser!
- Desktop@UCL will include both Firefox and Internet Explorer.
- We miss the Archives displays out in the foyer!
- The foyer space was taken over by Estates and we now have to book it as required. There are still displays inside the Library though and in future we’ll look into how we can use that space again.
Thank you for your very constructive feedback and please contact firstname.lastname@example.org with any additional thoughts and queries you might have.